Every feature exists because a real ops team needed it. And every instance includes custom-built components — widgets, connectors, and metrics engineered for your specific stack.
Tickets from Zendesk, Freshdesk, or any helpdesk — normalized into one view. Your team stops caring where a ticket originated and starts caring about resolving it.
Real-time SLA compliance tracking with business hours, configurable targets per priority, and breach warnings before they happen — not after.
A computed, composite health score that combines ticket trends, CSAT scores, SLA breach frequency, and renewal proximity. Know which accounts need attention before they churn.
Per-agent performance metrics that help managers coach effectively — not micromanage. Response times, resolution rates, CSAT scores, and SLA compliance per individual and team.
No-code ad-hoc queries across all your data. Point-and-click interface, full JOIN support, export to Excel. Your ops team becomes self-serve for data requests.
Configurable KPI targets vs. actuals. Set your goals, track progress, and have reports delivered automatically — Monday morning, inbox, done.
Your own database, containers, and subdomain. No shared tables.
Admin, Member, and Viewer roles. Page-level access control.
ETL runs every 15 minutes. Manual trigger available.
Full audit trail of every data sync — status, duration, record counts.
Track your own metadata on accounts and tickets without schema changes.
Who did what, when. Every query, config change, and login tracked.
Upcoming renewals on your dashboard. Contract data from Salesforce.
Connect integrations, run first sync, invite team — guided setup.
Invite your whole team. No per-seat pricing games.
DashCentral is not just a configurable dashboard — it's a platform foundation where we build custom code for every customer. Custom widgets, custom integrations, custom computed metrics, custom views. The depth of a 94,000-line internal tool, delivered in days instead of months.
React components built specifically for your team. Combine data from multiple sources in views that match how your team actually thinks about operations — not how a generic tool forces you to.
ETL pipelines written for your internal tools and APIs. Not limited to pre-built integrations. If your tool has an API, we build a connector that syncs your data on schedule with retry logic and error handling.
Computed metrics that reflect your business model, not generic KPIs. Health score formulas tuned to your customer base. Churn risk indicators based on the signals that actually matter for your product.
Every custom component is built on a modular extension system — clean, maintainable, and independently deployable. Your custom code lives alongside the platform core without forking or fragility.
How is this fast? The platform handles auth, data sync, deployment, and monitoring out of the box. That means we focus 100% of the engagement on the views, metrics, and integrations that make your instance genuinely yours — not rebuilding infrastructure from scratch.
Pre-built connectors for common tools, plus custom connectors built for any API your team depends on. If it has an API, we connect it.
Tickets, agents, CSAT responses, custom fields. Bi-directional.
Tickets, agents, CSAT responses. Normalized to same schema as Zendesk.
Accounts, contacts, contracts, renewals, CSM assignments, ARR.
Issues from configured projects. Link engineering work to customer tickets.
We write custom ETL connectors for your APIs — internal tools, proprietary systems, anything with an endpoint. Real code, not webhook templates.
HubSpot, Intercom, Linear, Help Scout, ServiceNow, or your own systems — we build the connector as part of your engagement.
Every instance includes custom code — widgets, connectors, computed metrics, and views built specifically for your tools, your data, and your workflows. Let's talk about what you need.
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