No self-serve signup. No per-seat pricing. You get a fully configured operations center and ongoing maintenance from someone who understands support operations.
A focused consulting engagement where we audit your tool stack, configure your instance, build any needed custom work, and hand you a working operations center.
Typically 1–3 weeks. Price scales with number of integrations and custom work needed.
Your operations center stays running, your data stays flowing, and you have ongoing access to configuration changes and expansion work.
Price scales with data volume, number of integrations, and level of ongoing customization.
Pricing is straightforward — more complexity means more work. Here's what moves the number.
2 tools (e.g., Zendesk + Salesforce) is lower end. 5+ tools with custom APIs is higher.
Built-in integrations (Zendesk, Freshdesk, Salesforce, Jira) are included. Custom connectors for your internal tools add to setup.
Standard dashboard/analytics views are included. Bespoke React widgets for your specific workflow add to setup.
10K tickets? Standard retainer. 100K+ tickets with sub-minute sync requirements? Higher retainer for infrastructure.
Reading data is standard. Writing back (creating tickets, updating records) adds complexity and testing requirements.
Stable instance with occasional tweaks = lower retainer. Monthly new integrations and custom builds = higher.
Because generic tools don't solve specific problems. Every B2B support team has different tools, different SLA targets, different workflows. The value is in the configuration — understanding your operations and building views that actually help your team. A self-serve tool would give you a blank canvas and leave you to figure it out.
New integrations are added as expansion work under the retainer, or scoped as a separate mini-engagement if substantial. Built-in connectors (Zendesk, Freshdesk, Salesforce, Jira) are included. Custom connectors built for you become part of the platform — available to future customers — which keeps the cost reasonable.
Typically 1-3 weeks from kickoff to go-live. The timeline depends on how many integrations need connecting, how much custom work is needed, and how quickly your team provides API credentials and access. Most customers are live within 2 weeks.
The platform runs on standard infrastructure (Docker, PostgreSQL, Next.js). All code is documented, all credentials are stored encrypted in your instance's database, and disaster recovery procedures are documented. Any competent DevOps engineer could maintain it. But we also carry business insurance.
Month-to-month, cancel anytime. Your instance and data remain accessible for 30 days after cancellation for export. We're not in the business of holding data hostage — if the platform isn't delivering value, you shouldn't be paying for it.
Not a free trial in the traditional sense — there's real configuration work involved. But the discovery call is free, and we'll show you exactly what your instance would look like before you commit. No bait-and-switch.
30-minute discovery call. We'll audit your stack, identify the pain points, and give you a clear proposal — typically within 48 hours.
Book a Discovery CallNo commitment. No credit card. Just a conversation.